Useful Links

• Check our MatterMost channel for latest news, community and service support.
• Open a ticket to Videoconference service via SNOW or email: videoconference-support@cern.ch
• First steps using Zoom at CERN training.
• Formation Zoom@CERN, en Français.
• AI companion training provided by Zoom, in English.
• Zoom data processing: Data Protection Impact Assessment on Zoom's Meetings, Webinars and Chat services published by SURF. Please also check Blog post: Collaboration with Leading Dutch Research and Education Association Improves Zoom’s Data Privacy Protections

• Zoom Security bulletin.

• Zoom support:

  • While you are logged in use https://support.zoom.us/hc/en-us/requests/new to open a case to Zoom support. Please notice that Zoom support physical locations may not be located at EU, despite CERN Zoom account is EU based.
  • User suggestions/feedback: https://zoom.us/feed
  • Zoom documentation: English https://support.zoom.us/hc/en-us and French https://support.zoom.us/hc/fr
  • Operational status of the Zoom cloud platform: https://www.zoomstatus.com/

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Last update: November 3, 2025